Portfolio — updated 2026
// Jessi Jaramillo
Director of AI Programs, Upstate Caring Partners
Nearly a decade in marketing and program management. Now leading the policy, governance, and operational infrastructure for AI at the largest behavioral healthcare and human-services organization in Central NY.
The Roadmap
Since joining Upstate Caring Partners as Director of AI Programs, the first phase of work began by establishing a strategy. This three-stage roadmap provides a phased approach: measurable proof of value, establishing governance, infrastructure for scale. It mirrors the strategy leading health systems are converging on for responsible AI adoption.
Proof of value
Targeted pilots that validate efficiency gains and quality improvements before any wider rollout — the policy assistant, documentation quality, and incident review programs below.
UnderwayGovernance
A consistent, compliant, and transparent governance framework guiding secure, ethical, and responsible AI use across the organization. This includes user policies and operational procedures used to determine how AI projects get selected, evaluated and adhere to compliance.
UnderwayScale
The security infrastructure, processes, and data foundation required to move beyond isolated pilots into repeatable, scalable AI workflows.
Near-term goalOngoing across all stages
Education & training
Building staff fluency and role-specific development for responsible, effective AI use, drawing on case studies from active pilots.
Monitoring & evaluation
Tracking output quality and performance; findings feed directly into roadmap decisions.
Governance & policy
Maintaining an AI policy and process, anchored in a security and risk mitigation structure built with our cybersecurity team.
NoW in progress
Three pilot use cases are currently running. Rather than scale on early signal, a structured evaluation has been set up. This means observing real usage, regularly validating and collecting feedback and defining metrics that indicate value to establish a sound design of experiments.
Assistant
Policy chat assistant
A chat-based tool for updating and generating agency policy. It surfaces any compliance gaps and cites appropriate guidelines and law.
Documentation quality report
An agent that reviews service-note quality for every staff member and individual served, flagging notes that fall short of compliance standards.
Incident review agent
Flags inconsistencies between incident reports and shift documentation, so gaps get caught before they become a safety risk.
Background
The program- and change-management track record this role was built on. A decade of leadership in CRM, lifecycle, and end-to-end campaign programs for consumer tech companies.
Research Assistant, AI Exploration Center, SUNY Poly
Built a RAG engine as an M.S. capstone, owning the full lifecycle from architecture to deployment, and acted as product owner across interdisciplinary AI research initiatives.
CRM Marketing Manager → Sr. Campaign Manager eBay
Owned 30+ quarterly campaigns as product owner across merchandising, marketing, and product; drove an 11% lift in clickthrough and a 12% lift in seller activation.
CRM Engagement Manager, Chegg
Owned retention-funnel optimization and A/B testing roadmap, increasing conversions by 3% and informing lifecycle strategy across product teams.
Email Marketing Lead / Sr. Marketing Coordinator, Open English · Online Vacation Center
Ran multilingual lifecycle programs across US and LATAM markets and scaled email production 600% while integrating CRM with sales operations.
Skills
AI & Governance
Program & Ops
Education & certifications
- Certified Scrum Product Owner®, Scrum Alliance
- Certified Manufacturing Associate (CMfgA), SME
- OSHA 10 Certification, RIT